Troubleshooting Guide What to Do When You Can’t Buy on Facebook Marketplace

Facebook Marketplace is a bustling platform where users can buy and sell a wide range of products, from clothing to electronics and everything in between. However, encountering issues like “can’t buy on Facebook Marketplace” can be frustrating. In this comprehensive guide, we’ll delve into the reasons behind this problem and provide practical solutions to ensure a smooth buying experience on Facebook Marketplace.

I Can’t Buy on Facebook Marketplace – Why?

1. Incomplete Profile Information

One of the most common reasons why users can’t buy on Facebook Marketplace is incomplete or inaccurate profile information. Facebook Marketplace relies on user profiles to establish trust between buyers and sellers. If your profile information is incomplete or unverified, you may be restricted from making purchases.

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  • Ensure that your profile information, including your name, profile picture, and contact details, is accurate and up to date.
  • Confirm that your location is correctly set on your profile, as some sellers may only deal with buyers in their immediate area.

2. Age and Location Restrictions

Facebook Marketplace has age and location restrictions in place. If you’re under 18 or if you’re located in an area where Marketplace is not available, you won’t be able to use this feature.


  • If you’re under 18, consider asking a parent or guardian to create a Marketplace listing or make purchases on your behalf.
  • If Marketplace is not available in your area, there’s unfortunately no immediate solution, as Facebook determines these geographical restrictions.

3. Violation of Facebook’s Commerce Policies

If you have violated Facebook’s Commerce Policies in the past, such as engaging in prohibited activities or selling restricted items, you may be temporarily or permanently restricted from buying on Facebook Marketplace.


  • Review Facebook’s Commerce Policies to understand what is and isn’t allowed on Marketplace.
  • If you believe the restriction was a mistake, you can reach out to Facebook Support for assistance in resolving the issue.

4. Payment Issues

Payment issues can also be a reason why you can’t buy on Facebook Marketplace. This might include problems with your payment method, expired credit cards, or insufficient funds.


  • Ensure that your payment method is up to date, with a valid credit card or PayPal account.
  • Check for any pending or unresolved issues with your payment provider, such as disputes or chargebacks.

5. Marketplace App or Browser Problems

Sometimes, the issue might be with the Facebook Marketplace app or the browser you are using. Glitches, outdated apps, or browser incompatibility can prevent you from completing purchases.


  • Update your Facebook app to the latest version if you’re using the mobile app.
  • Try accessing Facebook Marketplace from a different browser or device to see if the issue persists.

6. Temporary Ban or Restrictions

If Facebook detects suspicious activity or multiple policy violations, they may temporarily restrict your ability to buy on Marketplace.


  • Wait out the restriction period, and ensure you adhere to Facebook’s policies moving forward.
  • Reach out to Facebook Support if you believe the restriction is unjustified.

How to Resolve the Issue and Buy on Facebook Marketplace

Now that you understand the common reasons for not being able to buy on Facebook Marketplace, let’s explore some general solutions to resolve the issue:

1. Verify Your Profile

Verifying your Facebook profile can help build trust with sellers and increase your chances of successful transactions.

How to Verify Your Profile:

  • Add a mobile phone number to your account, and Facebook will send a verification code to confirm it.

2. Review and Comply with Policies

Understanding and adhering to Facebook’s Commerce Policies is crucial for trouble-free use of Facebook Marketplace.

How to Review Policies:

  • Familiarize yourself with Facebook’s Commerce Policies by visiting the official Facebook Help Center.

3. Update Payment Information

Ensure your payment information is accurate and up to date.

How to Update Payment Information:

  • Access your Facebook settings and navigate to the “Payment Settings” section to update your payment method.

4. Use a Different Device or Browser

If you’re experiencing issues with the app or browser, try an alternative one.

How to Use a Different Device or Browser:

  • Install or use a different browser on your computer or a different device for mobile access.

5. Contact Facebook Support

If you’ve tried all the above solutions and are still facing issues, reaching out to Facebook Support is a good next step.

How to Contact Facebook Support:

  • Visit the Facebook Help Center and navigate to the “Contact Us” or “Report a Problem” section to get in touch with Facebook Support.


While encountering the issue of “can’t buy on Facebook Marketplace” can be frustrating, it’s essential to understand the underlying reasons and the available solutions. By verifying your profile, complying with Facebook’s Commerce Policies, updating your payment information, using a different device or browser, and reaching out to Facebook Support when necessary, you can increase your chances of a smooth and trouble-free buying experience on Facebook Marketplace.






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